We are proud to offer one of the best warranties in the business on all of our Tempflow mattress
models, with the exception of the Serene Supreme Plush Mattress. Our 40-year limited warranty can be
explained as follows:
During your first ten years of ownership, the manufacturer will be responsible for any defective
parts, labor and materials of your mattress and will perform any needed repairs to your mattress at
no cost to you. Shipping and handling fees will be the responsibility of the customer.
Starting the 11th year of mattress ownership, the customer will be responsible for a pro-rated
amount, plus shipping and handling fees, for any defective mattress returns. This pro-rated amount
is calculated by dividing the number of years you owned the mattress by 40, then it is multiplied by
the cost of the mattress. For example, if you have a mattress that became defective in its 11th
year, you would then be responsible for paying a 27.5% of the original mattress cost.
The manufacturer will not be responsible for any damage that occurred to the mattress after it has
been received by the customer. This includes, but is not limited to food, drink, urine, punctures,
or cigarette burns. A certain amount of cosmetic change will occur in foam over time. This is not
considered a defect. While we do not specify which type of foundation should be used under your
mattress, we will not accept a mattress that has been damaged by use of an improper foundation. An
example of this would be a foundation with slats that are spaced far enough apart to allow the
mattress to bend and sink between the slats.
If you believe that your mattress has become defective, we request that you place it on a hard floor
surface and retest it to ensure that it is not the foundation underneath the mattress. If you
believe that your mattress has visual sag after being placed on the even floor, we request that you
take a string and pull it tight over both sides of the mattress and measure the greatest sag point
from the string to the top of the mattress. If your mattress should have greater than 3/4 of an inch
of sag, we will repair or replace the mattress. An RMA (Return Material Authorization) number must
be obtained before returning your mattress or bed set and it must be received at our manufacturing
Our mattresses include inherently flame-resistant netting that goes over the foam and as required by
federal law flammability standards should not be removed.
We strongly believe that our foam will hold up over time if cared for properly. There is, however, a
certain break-in period in which the foam will soften a bit. For this reason, we require that you
rotate, clockwise or counter-clockwise from head to toe (not flip top to bottom) the mattress once
every other month for the first 4 months (2 total rotations), then once every 6 months thereafter.
We do not believe in using a plastic backing to our cover, as it can get to hot and is not easily
washed. For this reason, we recommend that you purchase a cotton mattress pad to better protect your
mattress cover and the foam below.
If you have any questions about our warranty please call 1-800-667-1969.