We are proud to offer one of the best warranties in the business. Our 40-year limited warranty can be explained as follows:
During your first ten years of ownership, the manufacturer will be responsible for any defective parts, labor and materials of your mattress and will perform any needed repairs to your mattress at no cost to you. Shipping and handling fees will be the responsibility of the customer.
Starting the 11th year of mattress ownership, the customer will be responsible for a pro-rated amount, plus shipping and handling fees, for any defective mattress returns. This pro-rated amount is calculated by dividing the number of years you owned the mattress by 40, then it is multiplied by the cost of the mattress. For example, if you have a mattress that became defective in its 11th year, you would then be responsible for paying a 27.5% of the original mattress cost.
The manufacturer will not be responsible for any damage that occurred to the mattress after it has been received by the customer. This includes, but is not limited to food, drink, urine, punctures, or cigarette burns. A certain amount of cosmetic change will occur in foam over time. This is not considered a defect. While we do not specify which type of foundation should be used under your mattress, we will not accept a mattress that has been damaged by use of an improper foundation. An example of this would be a foundation with slats that are spaced far enough apart to allow the mattress to bend and sink between the slats.
If you believe that your mattress has become defective, we request that you place it on a hard floor surface and retest it to ensure that it is not the foundation underneath the mattress. If you believe that your mattress has visual sag after being placed on the even floor, we request that you take a string and pull it tight over both sides of the mattress and measure the greatest sag point from the string to the top of the mattress. If your mattress should have greater than 3/4 of an inch of sag, we will repair or replace the mattress. An RMA (Return Material Authorization) number must be obtained before returning your mattress or bed set and it must be received at our manufacturing plant.
Our mattresses include inherently flame-resistant netting that goes over the foam and as required by federal law flammability standards should not be removed.
We strongly believe that our foam will hold up over time if cared for properly. There is, however, a certain break-in period in which the foam will soften a bit. For this reason, we require that you rotate, clockwise or counter-clockwise from head to toe (not flip top to bottom) the mattress once every other month for the first 4 months (2 total rotations), then once every 6 months thereafter. We do not believe in using a plastic backing to our cover, as it can get to hot and is not easily washed. For this reason, we recommend that you purchase a cotton mattress pad to better protect your mattress cover and the foam below.
If you have any questions about our warranty please call 1-800-667-1969.